Refund Policy

At Broncoo, we prioritize customer satisfaction and stand behind the quality of our products. If you are not entirely satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

• Refund requests must be initiated within 15 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition you received them.
• Products purchased during clearance sales or promotional events are not eligible for refunds but can be exchanged.

How to Request a Refund

• Email us at info@broncooclothing.com or send a message on WhatsApp at +92 322 8 666 526 with your order number and details of the product you wish to return.
• Customers are responsible for returning the product through a courier service to Broncoo.

Refund Process

• Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund request.
• Approved refunds will be processed within 7 business days via Bank Transfer, EasyPaisa, or JazzCash, based on your preference.

Exchanges and Delivery Charges

• Exchange requests must be made within 3-4 days of receiving the product. We offer free shipping for exchange items of same size. 
• If you prefer to exchange to a different product, additional shipping charges will apply 

For further questions or assistance, contact our support team at info@broncooclothing.com.